I receieve a decent amount of reader questions via email. I always take time to give a response, as generally email questions are quick one-offs, and I’m happy to answer.
Once in awhile I get an email question asking for detailed, specific advice and seeking a more in-depth response. When that happens, I give the writer two options:
1) I can answer the question in an open-format for all my readers to see and get value from. In this case I can either give detailed advice to your company if you’re willing to let me disclose your company name and issues publicly, or I can tackle the question from a general perspective and keep your company name private (unfortunately with this method, I can never be as thorough with an answer).